Terms of service

1. The service

A standard apartment clean covers floors (sweep and mop), bathroom, kitchen surfaces and sink, dusting reachable surfaces, making the bed and taking out the rubbish. Laundry is an add-on.

We usually bring our own cleaning supplies. If you prefer your own products, tell us and we'll use them.

Every visit has before and after photos, which you can see on your visit page.

2. Plans and payment

Plans are paid in advance by QRIS or bank transfer, for one or more months at a time, together with any add-on tokens. A plan month starts on its first visit and runs to the day before the same date next month.

If a month isn't paid, its visits are paused until payment arrives.

Unused visits don't carry over to the next month. Add-on tokens don't expire: use them on any visit, whenever you like.

One-time cleans and add-ons on one-time cleans are paid after the visit.

3. Booking and changing visits

You pick the date and time of each visit in your account (Monday to Saturday).

You can move or skip a visit until 18:00 the day before (H-1). After that, the visit can't be moved: if you skip it, the visit is used and not refunded.

Real emergencies are the exception: send a request with proof from your visit page and our team will decide. Approved requests are moved at no cost.

If we cancel a visit (for example, the cleaner is ill), you rebook it for free and get Rp50,000 credit in Tenang Stamps.

4. Cancelling a plan

Cancel from your account with at least 7 days' notice before the end of your plan month. With less notice, the next month still runs and is still due, unless there's an emergency.

5. Refunds

If our service doesn't meet these terms, tell us within 24 hours of the visit and we'll put it right. If we can't, you get a full refund of that month (or of that one-time clean).

Refunds aren't given for visits skipped after the deadline, or when we couldn't get in because nobody let us in or the access card wasn't ready.

6. Access and your cleaner

Our cleaner leaves their KTP at the basement desk for a visitor card and comes up to your unit. Make sure the building knows we're coming if it asks you to.

Each unit has the same regular cleaner. If you'd like someone else, ask from your account and we'll change it.

For laundry, leave your tower's laundry card out and topped up. The machine cost is paid from your card; our fee covers the work.

7. Damage

Our cleaners work carefully, but accidents happen. Report damage within 24 hours of the visit, with photos, on WhatsApp.

We check your report against the before and after photos and talk to the cleaner. If we caused it, we repair or replace the item, or pay its current (not new) value, up to Rp2,000,000 per visit.

We aren't responsible for wear and tear, items that were already damaged or loose, or damage from following your instructions (for example, a product you asked us to use).

8. Valuables

Please put away cash, jewellery, watches, documents and other valuables, or lock them in a drawer or safe, before the visit. Our cleaners don't open closed drawers, cupboards or safes unless you ask.

We can't be responsible for cash or valuables left out.

If something goes missing, tell us within 24 hours. We investigate straight away, take the cleaner off your unit while we do, and work with you and the building management (and the police if needed).

9. Your data

We use your details only to run the service. See the privacy notice.